“Digital Transformation” is one of the key strategic priorities for every single financial services company – “We want to engage and service our clients and customers better, in order to stimulate growth and improve retention!”.
On the face of it this seems simple – one just has to leverage the internet to allow customers and sales agents to:
(1) Perform actions.
(2) Request information.
However, upon further investigation every company finds that “Actions” and “Information” translate to “Data” – and their data resides in multiple back-office legacy administration systems. The business requirement now becomes a more complex ask, i.e “update all of our back-office systems to communicate with the new front-end GUI”. This involves multiple systems upgrades and interaction with many internal and external stakeholders (as many systems will be developed by external vendors). As a result this is invasive, expensive, and risky – hence why so many companies struggle to successfully complete a Digital Transformation Project.
At Reitigh we offer an alternative approach that reduces (or completely removes) the impact on existing legacy systems.
Using IntegraLynx as an “Integration Layer” between “old” and “new”, our clients seamlessly implement new digital platforms on the front-end by using IntegraLynx as a middleware between the back-office and front-office, to collect-validate-write both In-bound and Out-bound data (“Actions” and “Information”).